Renae Christie

Program & Operations Manager

Driving operational excellence through strategic program management and process optimization

About Me

Renae Christie

Program & Operations Manager

I specialize in driving operational excellence through strategic program management, process optimization, and cross-functional collaboration. With a background in research program management and product operations, I help organizations scale efficiently while maintaining quality and stakeholder alignment.

Currently serving as Senior Research Program Manager at ISG, where I lead high-impact programs from strategy through execution, achieving measurable improvements in efficiency, output, and delivery timelines.

What I Do

  • End-to-end program and project management
  • Process optimization and workflow redesign
  • Cross-functional stakeholder coordination
  • Operational efficiency improvements
  • Quality assurance and delivery management
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Key Projects & Initiatives

ISG Buyers Guide Program

ISG Buyers Guide Program Scale-Up

Led operational optimization that achieved 252% year-over-year increase in program output while maintaining quality standards and stakeholder alignment.

Program Management Process Optimization Stakeholder Management
Cross-Functional Workflow

Cross-Functional Workflow Redesign

Redesigned project management workflows across research, editorial, and product teams, accelerating project delivery by 30 days and improving cost visibility.

Workflow Design Cross-functional Leadership Agile/Waterfall
Process Improvement

Publishing Process Optimization

Identified and eliminated process inefficiencies at Ventana Research, reducing lead time by 10 working days and cutting editing costs by $11K per month.

Process Improvement Cost Reduction Quality Management

Skills & Expertise

Program Management

  • End-to-end Program Delivery
  • Project Lifecycle Management
  • Agile & Waterfall Methodologies
  • Stakeholder Management
  • Timeline & Budget Management

Operational Excellence

  • Process Optimization
  • Workflow Automation
  • Quality Assurance
  • Performance Metrics
  • Change Management

Tools & Platforms

  • Microsoft 365 Suite
  • HubSpot
  • Survey Alchemer
  • Microsoft Teams
  • Workzone

Research & Analysis

  • Market Research
  • Survey Design
  • Data Analysis & Reporting
  • Content Strategy
  • SEO Optimization

Recognition & Awards

🏆 Spot On Award - Q3 2025

"Renae is an integral part of our team and we would like to recognize her this quarter with a spot bonus. Her flexibility, organization, and willingness to jump in wherever needed helped the team stay on track. Renae consistently goes above and beyond to ensure our products are delivered in the highest quality possible."

Key Achievements:

"The new structure and coordination across US and India operations has been central for Software Research and Renae support and leading is critical for our success."

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Education

University of Nevada, Reno

Bachelor of Arts in English Literature

Minor in French Language

Reno, Nevada

Let's Connect

I'm always interested in discussing program management, operations optimization, and opportunities to drive organizational impact.

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